Terms & privacy
What is private, what the app owner can see, and what happens when a plan ends.
Your family's tree is private
Each family's description, tree, photos and chatbot conversations are visible only to that family's signed-in members. Nobody else can open them – not other families, and not the app owner.
Family admins
As a family admin, your name, email and phone are visible to the app owner so we can contact you about your family's account and subscription.
Members who are not admins: your name and contact details are never shown to the app owner.
What the app owner can see
- Each family's name, creation date, plan, subscription status and expiry date.
- Numbers about each tree: how many people, generations, versions, members, admins and photos, and the date of the last activity. Never the names or details of the people in the tree.
- Payments: amount, date, status, network, plan and references. The payer is shown only as "admin" or "member" with a masked phone number (for example 2507****123); anonymous contributions stay anonymous.
- App-wide totals, such as the number of families, sign-ins per day and chatbot questions per day (counts only, never the questions).
Support for a payment problem
If a payment needs to be investigated (for example you paid but the plan did not start), the app owner can open the full payer details of that one payment, with a written reason. Every such lookup is recorded, and your family's admins see a notice about it on the Plan & payments page.
Nothing is deleted because of a plan
When a plan ends or a family is suspended, the family becomes read-only. Nothing is deleted.